nonok's Privacy Policy

nonok ("we", "our") operates a secure and reliable online casino and betting platform for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you visit nonok's website nonok.cam or use our services.

By using this platform you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. We may update this policy from time to time and any changes will be published on this page.

This privacy policy should be read together with nonok's Terms and Conditions. Both documents together define the contractual relationship between you and nonok.

1.1 Information You Provide Directly

During registration, login, or when using our services, you may provide the following information:

• Full name and date of birth
• Email address
• Mobile number (for payment verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (partial only; full numbers are never stored)
• National ID or passport details (for identity verification where applicable)
• Security question answers and account recovery information

1.2 Automatically Collected Information

When you visit nonok, we automatically collect the following technical information:

• IP address and device identification information
• Browser type and version
• Operating system
• Time spent on the site, pages visited, and click patterns
• Referral URL (where you came from)
• Session date and time according to Bangladesh Standard Time (BST, UTC+6)
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

We keep records of your deposits, withdrawals, and betting activity. This includes transaction amounts, methods, dates, and outcomes. All transactions related to the minimum deposit amount of ৳100 and the minimum withdrawal amount of ৳1,000 are recorded.

2.1 For Service Delivery and Operations

Your information is primarily used for the following purposes:

• To complete account registration, identity verification, and the login process
• To process all financial transactions including deposits and withdrawals
• To manage bonuses, cashback, and VIP benefits
• To provide customer support (24/7 live chat and email in Bengali)
• To ensure platform security and prevent fraud

2.2 To Meet Legal and Regulatory Obligations

We are required to store and process certain information to comply with applicable laws and regulations. This includes anti-money laundering (AML) and Know Your Customer (KYC) processes.

2.3 For Improvement and Personalisation

We analyse your usage patterns to improve the platform and provide an experience tailored to your preferences. We may inform you about relevant promotional offers — however, you can opt out of these communications at any time.

3.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. nonok uses the following types of cookies:

• Essential cookies: Required for login sessions and security — the site cannot function properly without them.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Collect site usage statistics to help improve the platform.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the site.

4.1 Policy on Sharing Information with Third Parties

nonok does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, where necessary to provide our services, we may share certain information with trusted partners:

• Payment providers: To process mobile wallets such as bKash, Nagad, Rocket, and Upay, and bank transfers.
• Game providers: Licensed game developers such as Pragmatic Play, Spribe, JILI, and PG Soft — for service security and fairness verification.
• Technology service providers: For hosting, security, and analytics services, who operate under strict confidentiality agreements.
• Legal authorities: In response to legal obligations, court orders, or legitimate requests from regulatory bodies.

4.2 International Data Transfers

Some of our service partners may process information on servers located outside Bangladesh. In such cases, we ensure that appropriate data protection measures are maintained and that your information remains protected in accordance with this privacy policy.

5.1 Technical Security

nonok applies industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — securing all data transfers
• Two-factor authentication (2FA) — for account protection
• Encrypted database storage — for sensitive information
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect suspicious activity
• PCI DSS-compliant processing for payment information

5.2 Your Role in Protecting Your Account

Alongside our technical protections, you play an important role in keeping your own account secure:

• Use a strong and unique password and change it regularly.
• Never share your login details with anyone else.
• If you notice any suspicious activity, notify our support team immediately.
• Log out of your account after using a public or shared device.

6.1 Information for Active Accounts

While your account is active, we retain all your relevant information. This is necessary for uninterrupted service delivery, proper management of bonuses and VIP benefits, and customer support.

6.2 After Account Closure

If an account is closed or deactivated, we retain certain information for a specific period as required by applicable legal requirements. Records of financial transactions, identity verification information, and other relevant data are kept to meet legal obligations. Once the designated period has passed, information is securely deleted or anonymised.

7.1 Right to Access and Correct Information

You have the right to know what information we hold about your nonok account. If you believe any of your information is incorrect or incomplete, you can contact us to have it corrected.

7.2 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, where there are legal obligations, ongoing disputes, or fraud investigations, it may not be possible to fully honour this request.

7.3 Right to Opt Out of Marketing Communications

You may unsubscribe from our promotional emails or notifications at any time. However, important transactional communications related to your account (such as deposit confirmations, withdrawal updates, and security alerts) will continue as they are necessary to operate the service.

7.4 Right to Submit a Complaint

If you have any concerns about how your information is processed, you are encouraged to contact us directly first. We will take any concerns seriously and try to resolve them promptly.

nonok's services are for persons aged 21 and over only. We do not knowingly collect or process information from minors. If we become aware that a minor is using our services, their account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their minor child has registered, please contact our support team without delay.

nonok reserves the right to update this privacy policy from time to time. For any significant changes, we will publish a new effective date on this page. We may also notify you by email for important changes.

If you continue to use nonok after a policy change, it will be assumed that you have agreed to the updated policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: